Shipping

PLEASE READ DELIVERY INFORMATION CAREFULLY. 

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We currently deliver to SA, VIC, NSW, ACT, QLD & WA.

 

FREE Shipping for orders over $80 or $20 flat rate shipping.

You can use our postcode checker at checkout to see if we deliver to your postcode.

Our couriers will leave your delivery on your doorstep or in a safe place as instructed in your delivery notes.

All Wild Oz orders are delivered frozen.

Delivering frozen allows us to expand our delivery regions and service more postcodes, while ensuring the integrity and freshness of our products over longer distances.

Our eco-friendly, recyclable boxes are specifically engineered to trap cold air inside, allowing your frozen items to be left at the doorstep for up to 5 hours. Each order is packed with a minimum of two ice packs to ensure that your pet’s food arrives in the best possible condition.

Simply defrost the portions you need and store the rest in your freezer.

***Orders must be placed by midnight Sunday*** 

**NO DELIVERIES ON PUBLIC HOLIDAYS**


We dispatch orders from Adelaide once a week.  Please see delivery days by region below:

 

SA - FRIDAY

Adelaide Metro

WA - SATURDAY - (no more deliveries for December)

Perth, South West, North West

VIC - FRIDAY

Melbourne Metro, Melbourne regional, Geelong, Mornington Peninsula, Central Highlands, Yarra Ranges, Gippsland, Gippsland South, Bendigo, Ballarat, West VIC, South West VIC.

NSW - MONDAY (5 days after shipping)

Sydney Metro, Sydney regional, Sydney Southwest, Newcastle, Port Macquarie, Taree, Wollongong, Central Coast, Southern Highlands, Blue Mountains, Orange, Lithgow, Bathurst, Cowra, Coffs Harbour, Grafton

ALBURY, SHEPPARTON - SATURDAY

CANBERRA, YASS, GOULBURN, GRIFFITH - SATURDAY

QLD - MONDAY (5 days after shipping)

Brisbane, Gold Coast, Toowoomba

SUNSHINE COAST - SATURDAY

 

Deliveries are between 7am – 7pm

Public Holidays and road issues will cause delivery delays.

Sometimes delays happen due to road freight hold-ups or public holidays, and your order will be delivered on the next possible delivery day.

Please inspect your order upon delivery and contact Wild Oz immediately if an item is missing, damaged, or if you received the wrong item. A member of the Wild Oz customer service team will assist you as soon as they can. Please email us at hello@wildoz.com.au with your order number and a photo of the damaged product, or contact us via 0472 752 756.

If a product is found to be defective or damaged during shipping, we will review and offer a refund for the damaged product.

FAQ'S

Delivery

Where do you deliver to?

Wild Oz currently delivers to SA, VIC, NSW, ACT, QLD & WA. Use our postcode checker in the cart to see if we deliver to your area.

How much does delivery cost?

Min order value is $50 with $20 flat fee shipping for orders under $80 or FREE SHIPPING for orders over $80! We're currently delivering to SA, VIC, NSW, ACT, QLD & WA.

Can you deliver to my post office box?

Orders must be delivered to a residential or business address where it can be accepted immediately or left in a safe place for up to 5 hours.

What days do you deliver?

We deliver orders once a week.

Adelaide Metro: Friday

Perth, South West, North West: Saturday

Victoria: Friday

Albury, Shepparton: Saturday

NSW: Monday

Canberra, Yass, Goulburn, Griffith: Saturday

Brisbane, Gold Coast, Toowoomba: Monday

Sunshine Coast: Saturday

When do you deliver?

You can expect your Wild Oz delivery between 7AM - 6PM on the day of the week for your region.

What happens if there is a public holiday?

Delivery days will change slightly and will be delivered on the next business day.

How do you deliver?

Wild Oz uses a network of refrigerated courier services, ensuring that your order is delivered straight to your doorstep - remaining cool, frozen and flavoursome from our door to yours!

What is the recommended storage method?

Products are packed fresh meat frozen for delivery. Thaw what you need immediately and store the rest in your freezer for up to 3 months. Keep frozen at -18 degrees. Thaw in refrigerator. Once thawed, use within 3 days. Once opened, product must be used within 24 hours.

Can I track the delivery status and how?

You will receive an SMS the night before and sometimes the morning of your delivery, containing delivery time and a tracking link that you can follow. If there are technical issues and you don’t receive this information, please contact us on 0472 752 756.

Will I be informed when my delivery will arrive?

You will receive an email notification once your Wild Oz order has been dispatched. You will then receive an SMS with tracking and a delivery time the night before or sometimes the morning of delivery

Please note sometimes delays occur due to public holidays or road delays.

Will my products be delivered frozen and safely?

Yes! Wild Oz uses a network of refrigerated courier services, ensuring that your order is delivered to the highest quality. From refrigerated packing facilities to chilled transport couriers, your order is stored in a cool climate right until delivered to your doorstep. All orders remain in the complete cold chain from our door to yours.

Our eco-friendly, recyclable boxes are specifically engineered to trap cold air inside, allowing our boxes to be left at the doorstep for up to 5 hours. Each order is also packed with a minimum of two ice packs, to further ensure the highest quality is delivered.

Where will my delivery be left?

Our couriers will leave your delivery on your doorstep or in a safe place as instructed in your delivery notes.

Do I need to be home to accept my delivery?

No, we use eco-friendly, recyclable boxes that are specifically engineered to trap cold air inside, and can be left for up to 5 hours. Be sure to leave delivery instructions for our couriers so they can leave your order in a safe place. 

Can I change my delivery address?

If you contact us within 24 hours of placing your order, we may be able to make changes. However, once your order has been shipped, we can not make changes to your delivery address. Any changes may result in delivery delays.

What happens if I miss my delivery?

That’s fine! Our couriers will leave your order in a safe place for you. 

What happens if an item is missing or damaged in my delivery?

Please inspect your order upon delivery and contact Wild Oz immediately if an item is missing, damaged or if you received the wrong item, a member of the Wild Oz customer service team will assist you as soon as they can. Please email us or phone with your order number and a photo of the damaged or wrong item.

If a product is found to be defective or damaged during shipping we will review the order and a refund will be offered for that product.

Is your packaging recyclable?

Yes our packaging is 100% recyclable!

The ice packs can be reused or the non toxic liquid can be disposed of in
the rubbish bin or garden beds. The soft plastics can be recycled.