PLEASE READ DELIVERY INFORMATION CAREFULLY.
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We currently deliver to SA, VIC, NSW, ACT, QLD & WA.
FREE Shipping for orders over $80 or $20 flat rate shipping.
You can use our postcode checker at checkout to see if we deliver to your postcode.
Our couriers will leave your delivery on your doorstep or in a safe place as instructed in your delivery notes.
All Wild Oz orders are delivered frozen.
Delivering frozen allows us to expand our delivery regions and service more postcodes, while ensuring the integrity and freshness of our products over longer distances.
Our eco-friendly, recyclable boxes are specifically engineered to trap cold air inside, allowing your frozen items to be left at the doorstep for up to 5 hours. Each order is packed with a minimum of two ice packs to ensure that your pet’s food arrives in the best possible condition.
Simply defrost the portions you need and store the rest in your freezer.
***Orders must be placed by midnight Sunday***
**NO DELIVERIES ON PUBLIC HOLIDAYS**
We dispatch orders from Adelaide once a week. Please see delivery days by region below:
SA - FRIDAY
Adelaide Metro
WA - SATURDAY - (no more deliveries for December)
Perth, South West, North West
VIC - FRIDAY
Melbourne Metro, Melbourne regional, Geelong, Mornington Peninsula, Central Highlands, Yarra Ranges, Gippsland, Gippsland South, Bendigo, Ballarat, West VIC, South West VIC.
NSW - MONDAY (5 days after shipping)
Sydney Metro, Sydney regional, Sydney Southwest, Newcastle, Port Macquarie, Taree, Wollongong, Central Coast, Southern Highlands, Blue Mountains, Orange, Lithgow, Bathurst, Cowra, Coffs Harbour, Grafton
ALBURY, SHEPPARTON - SATURDAY
CANBERRA, YASS, GOULBURN, GRIFFITH - SATURDAY
QLD - MONDAY (5 days after shipping)
Brisbane, Gold Coast, Toowoomba
SUNSHINE COAST - SATURDAY
Deliveries are between 7am – 7pm
Public Holidays and road issues will cause delivery delays.
Sometimes delays happen due to road freight hold-ups or public holidays, and your order will be delivered on the next possible delivery day.
Please inspect your order upon delivery and contact Wild Oz immediately if an item is missing, damaged, or if you received the wrong item. A member of the Wild Oz customer service team will assist you as soon as they can. Please email us at hello@wildoz.com.au with your order number and a photo of the damaged product, or contact us via 0472 752 756.
If a product is found to be defective or damaged during shipping, we will review and offer a refund for the damaged product.