Returns & Refunds Policy

As a perishable goods business, we have a no returns and refunds policy unless goods are defective or damaged in transit.

Please contact us immediately if any goods are defective, damaged or if you receive the wrong item, so that we can evaluate the issue and take corrective action as soon as possible.

To register a defective or damaged item, please contact us at

Please note that photos will be required to process a refund or issue you a replacement for an item defective or damaged in transit. 


Damages / Incorrect items
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate and rectify it.


We will notify you once we’ve processed a defective or damaged good.  Instead of issuing a replacement, we may refund you for one-off orders.  If you are on a regular pet food delivery subscription, we will issue you a replacement in your next order cycle.  If approved for a refund, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.