Shipping

PLEASE READ DELIVERY INFORMATION CAREFULLY. 

We currently deliver to SA, VIC, NSW , ACT & South East QLD.

FREE Shipping for orders over $80 or $20 flat rate shipping.

You can use our postcode checker at checkout to see if we deliver to your postcode.

Our couriers will leave your delivery on your doorstep or in a safe place as instructed in your delivery notes.

Our eco-friendly, recyclable boxes are specifically engineered to trap cold air inside, allowing our boxes to be left at the doorstep for up to 5 hours. Each order is also packed with a minimum of two ice packs, to further ensure the highest quality is delivered.

***Orders must be placed by midnight Sunday*** 

**NO DELIVERIES ON PUBLIC HOLIDAYS**


We dispatch orders from Adelaide once a week on a Tuesday.  Please see delivery days by region below:


Adelaide Metro: Wednesday/Thursday

Melbourne Metro Area: Thursday

Gippsland Area: Thursday

Mornington Peninsula Area: Friday

Yarra Valley Area: Friday

Mansfield Area: the following Tuesday (7 days from shipping)

Ballarat/Bendigo Area: the following Wednesday (8 days from shipping)

Geelong Area: the following Wednesday (8 days from shipping)

Sydney Metro, Southern Highlands, Wollongong, Goulburn: Friday

Newcastle, Central Coast: the following Tuesday (7 days from shipping)

Blue Mountains: the following Wednesday (8 days from
shipping)

Canberra: Friday

Brisbane, Gold Coast: the following Tuesday (7 days from shipping)

Sunshine Coast: the following Wednesday (8 days from shipping)

Deliveries are conducted between 7am – 6pm

Sometimes delays happen due to road freight hold ups or due to public holidays and your order will be delivered the next business day. 

***PLEASE NOTE PUBLIC HOLIDAYS MAY AFFECT DELIVERY DAYS***

 

Please inspect your order upon delivery and contact Wild Oz immediately if an item is missing, damaged or if you received the wrong item, a member of the Wild Oz customer service team will assist you as soon as they can. Please email us at hello@wildoz.com.au with your order number and a photo of the damaged product or contact us via 0472 752 756.

If a product is found to be defective or damaged during shipping, we will review and a refund will be offered for the damaged product.

FAQ'S

Delivery

Where do you deliver to?

Wild Oz currently deliver to SA, VIC, NSW, ACT & SE QLD. Use our postcode checker in the cart to see if we deliver to your area.

How much does delivery cost?

$20 flat rate or FREE Shipping for orders over $80! We're currently delivering to SA, VIC, NSW, ACT & SE QLD

Can you deliver to my post office box?

Orders must be delivered to a residential or business address where it can be accepted immediately or left in a safe place for up to 5 hours.

What days do you deliver?

We deliver orders once a week.

Adelaide Metro: Wednesday/Thursday

Melbourne Metro Area: Thursday

Gippsland Area: Thursday

Mornington Peninsula Area: Friday

Yarra Valley Area: Friday

Mansfield Area: the following Tuesday (7 days from shipping)

Ballarat/Bendigo Area: the following Wednesday (8 days from shipping)

Geelong Area: the following Wednesday (8 days from shipping)

Sydney Metro, Southern Highlands, Wollongong, Goulburn: Friday

Newcastle, Central Coast: the following Tuesday (7 days from shipping)

Blue Mountains: the following Wednesday (8 days from shipping)

Canberra: Friday

Brisbane, Gold Coast: the following Monday (6 days from shipping)

Sunshine Coast: the following Wednesday (8 days from shipping)

When do you deliver?

You can expect your Wild Oz delivery between 7AM - 6PM on the day of the week for your region.

What happens if there is a public holiday?

Delivery days will change slightly and will be delivered on the next business day.

How do you deliver?

Wild Oz use a network of refrigerated courier services, ensuring that your order is delivered straight to your doorstep - remaining cool, fresh and flavoursome from our door to yours! 

Can I track the delivery status and how?

You will receive an SMS the night before and sometimes the morning of your delivery, containing delivery time and a tracking link that you can follow. If there are technical issues and you don’t receive this information, please contact us on 0472 752 756.

Will I be informed when my delivery will arrive?

You will receive an email notification once your Australian Meats order has been dispatched. You will then receive an SMS with tracking and a delivery time the night before or sometimes the morning of delivery

Please note sometimes delays occur due to public holidays or road delays.

Will my products be delivered fresh and safely?

Yes! Wild Oz use a network of refrigerated courier services, ensuring that your order is delivered to the highest quality. From refrigerated packing facilities to chilled transport couriers, your order is stored in a cool climate right until delivered to your doorstep. All orders remain in complete cold chain from our door to yours.

Our eco-friendly, recyclable boxes are specifically engineered to trap cold air inside, allowing our boxes to be left at the doorstep for up to 5 hours. Each order is also packed with a minimum of two ice packs, to further ensure the highest quality is delivered.

Where will my delivery be left?

Our couriers will leave your delivery on your doorstep or in a safe place as instructed in your delivery notes.

Do I need to be home to accept my delivery?

No, we use eco-friendly, recyclable boxes that are specifically engineered to trap cold air inside, and can be left for up to 5 hours. Be sure to leave delivery instructions for our couriers so they can leave your order in a safe place. 

What happens if I miss my delivery?

That’s fine! Our couriers will leave your order in a safe place for you. 

What happens if an item is missing or damaged in my delivery?

Please inspect your order upon delivery and contact Wild Oz immediately if an item is missing, damaged or if you received the wrong item, a member of the Wild Oz customer service team will assist you as soon as they can. Please email us or phone with your order number and a photo of the damaged or wrong item.

If a product is found to be defective or damaged during shipping we will review the order and a refund will be offered for that product.